Houz Depot, a one-stop home improvement wholesale hyperstore chain that lets you experience the shopping pleasure of "one place does it all".
Houz Depot has the largest floor space offering the widest range of home-improvement products with its approximately 150,000 square feet (equivalent to about 100 standard shop lots) and thirty thousand stock-keeping units of various merchandises. From furniture to fittings, electrical appliances to household utensils, large equipment to small accessories, building materials to tools and hardware, ceiling to flooring, indoor to ourdoor. Houz Depot has everything for you all under one roof!
The first Houz Depot hyperstores was set up in the heart of Petaling Jaya in 2009 and we have opened new outlet on July 2010 in Kuala Lumpur city. Two more in Subang Jaya and Klang are scheduled to follow in 2011. Houz Depot always adheres to its objective - helping you save more to create your dream home!
In line with our company growth, we are inviting candidates who are dynamic, independent and hardworking to join us for the following positions.
Interested candidates are invited to email / fax a complete resume detailing qualifications, experience, current and expected salaries together with recent passport-sized photograph to:
All applications will be treated in strict confidence. Only shortlisted candidates will be notified.
E-COMMERCE MANAGER
Responsibilities:
To lead the marketing initiative of the new busines, e-shopping mall.
To operate our online sales in our website from uploading products to organizing prompt delivery upon verification of payment received.
To develop and initiate attractive marketing strategies suitable for E-Commerce in attracting volume of costumers.
To provide prompt reply on enquiries made by online customers.
To nurture customers by implementing effective Customer Relationship Management to maintain customers' loyalty.
To liaise efficiently and effectively with internal and external parties to ensure smooth operation of E-Store
To represent company in all e-business affairs include meetings, prsentation, negotiation, and promotions, etc.
To promote company's products and company's image at all time
Requirements:
Good working knowledge on e-communication or web business with minimum 5 years experience.
Possess at least a Bachelor's Degree, Professional Degree in Marketing, Commerce or equivalent.
Experience in online marketing (search engine marketing, Facebook marketing etc.) is important.
Candidates ought to be creative, e-business oriented, internet knowledge to link with social networks. To promote the company's e-business and proactive in customer relationship management.
Good communication skills with preferred languages: English, Bahasa malaysia, Chinese.
SALES CONSULTANT
Responsibilities:
To treat customers at all times in a courteous and helpful manner, dealing with queries and providing assistance as required, so as to provide a friendly and enjoyable shopping environment
To maintain displays and re-stock shelves as necessary and to learn about the products and provide customers with the latest information
Liaising with customers in all areas of sales - Client interaction is vital and sales personnel who are working with higher priced goods / customised products will need to provide a highly personalised approach
To actively promote Houz Depot’s products by offering advice to customers and acting on their comments and suggestions in order to increase sales
To achieve / exceed sales target set on monthly, quarterly and yearly basis
To present a necessary range of products, preparing, stocking, replenishing and monitoring of products / stocks as required, in accordance with merchandising guidelines / instructions given
Being aware of all in-store promotions, such as credit facilities, easy payment / installment facilities, Houz Depot’s price guarantee, Delivery Policy, Refund & Return Policy and etc
Assists in goods delivery to customers and store duties eg. transferring of goods from / to receiving area / sales floor and ensure proper wrapping and packaging of goods
To maintain the cleanliness of the sales floor, equipment, storage, preparation and display areas in order to achieve standards of hygiene and the requirements
To operate within Houz Depot’s policies and procedures and to represent Houz Depot as necessary and appropriately on all matters related to the Company following guidelines given
Requirements:
At least 2 year(s) sales experience in retail environment is required for this position.
Good communication skills and convincing skill
Pleasant look with good personality
Customer Service Manager / Executive / Officer / Representative
Responsibilities:
Providing help and advice to customers on Houz Depot’s products or services and communicating courteously with customers by telephone, email, letter and face to face
Maintain and promote a high standard of quality customer service including timely response to all enquiries
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service
Answer incoming telephone calls, assist callers, take messages, provide information, and direct calls to staff members
Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by sales consultants and other relevant departments
Take full responsibility for dealing with relevant customer complaints, queries and requests for information from the start to the end of the process.
Keeping accurate records (call logs & reports) of discussions / correspondence / feedbacks / complaints with customers and ensure follow up/action being taken to assist the customers
Accurately documents all activities. Notify appropriate supervisor and/or manager of any critical incidents or emergencies
To handle and assist in refund & return, exchange of products
To lead a team of Customer Service (for Managerial Level)
Requirements:
Candidate must possess at least a Diploma in any field, or SPM holder with relevant working experience
At least 2 year(s) of customer service working experience
Applicants should be Malaysian citizens or hold relevant residence status
Preferably Executives / Junior specializing in Customer Service or equivalent
Job role in Customer Service - General or equivalent
Good command of English is a great advantage
Full-Time positions available
SENIOR MERCHANDISING MANAGER
Location: Based at P.J.
Responsibilities:
Responsible to plan, direct and control merchandising activities of the department.
Sourcing and product research for the desired and best products to make sure promotional activities are successful.
Support the merchandising functions of the company which include buying, sales analysis and inventory analysis.
Negotiating with suppliers to get the best purchase price to guarantee high profit margins for the company.
Monitor & purchases according to the stock matrix.
Planning and implementing promotional activities for the hypermarket.
To lead a team of Merchandisers.
Requirements:
Must possess at least a Professional Certificate, Diploma/Degree in Business studies / Admin / Management / Economics / Marketing / Commerce or equivalent.
Independent & mature with a good buying acumen.
Good communication skills and able to relate well to all levels.
Experience in timber flooring, tools & hardware, DIY products, sanitary wares or household appliances & etc will be an added advantage.
CATEGORY BUYER
Responsibilities:
Responsible for the sales and profitability of the dept. The Buyer decides the range of products sold throughout all the stores, throughout the market and customers need.
Increase profitability through effective supplier negotiation via annual Trading Terms.
Responsible for price and promotional strategy for the product area.
Requirements:
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree.
At least 2-3 year(s) of working experience in the related field is required for this position. Possess strong passion for retailing.
An aptitude for numeracy and negotiation.
Experience in buying or purchasing is an added advantage.
Self-motivated, a good team player, disciplined, committed and able to work under pressure.
ASSISTANT FINANCE MANAGER (Audit)
Requirements:
Possess Diploma / Degree in Accounting or ACCA-CIMA part qualified will also be considered.
5 years experience in audit, accounts, tax in medium-sized audit firm is preferred.
Committed, pro-active and with strong problem solving skill and be able to meet all deadlines.
Working knowledge of PC and accounting software.
Age mid 30s to mid 40s.
ACCOUNTS ASSISTANT
Requirements:
At least 2 years experience in accounts dept or admin dept.
SPM/Certificate / Diploma in accounting.
Hand-on to operate accounting software, Excel and Word.
5-day week, salary & good fringe benefits for right candidate.
ADMIN ASSISTANT
Responsibilities:
To perform daily admin & coordination duties.
Handle day-to-day matters and providing efficient support for administration / Customer Service processes.
Communicate with internal and external parties on matter related to administrative / customer service activities.
To maintain an efficient filing system.
To assist in any ad hoc tasks and administration matters as and when required.
Requirements:
Candidate must possess at least a STPM or Professional Certificate in related field.
At least 2 year(s) of related working experience is required. It would be an added advantage if candidate has experience in Logistic / Shipping.
Good knowledge of Microsoft Office 97 – Words, Excel.
Required language(s): English, Bahasa Malaysia.
Preferable Non-Executives specialising in Clerical / Administrative support or equivalent.
Good communication skill and able to work independently with minimum supervision.
HR EXECUTIVE
Responsibilities:
Reporting to the Human Resources Manager. You will primarily be responsible to administer and assist in the full spectrum of the HR aspects. Responsibilities will include payroll processing, liaising with the relevant statutory bodies, recruitment process and to administer the training & development programs.
Requirements:
With a recognized Diploma / Degree preferably majoring in Human Resources Management.
With a minimum 2-3 years working experience as a HR generalist.
Fresh Graduates are encouraged to apply.
With an excellent interpersonal & communication skills and the ability to interact with all levels in the organization.
A good command of written and spoken English and Bahasa Malaysia.
High degree of integrity and professionalism.
A team player as well as able to work independently and ability to work under pressure.
Computer literate with strong working knowledge of MS Office.
